I am a UX researcher with a background in agile roles, process, and project management. Originally from Bulgaria, I moved to the Netherlands in 2016.
I excel at analyzing and simplifying complex issues, spotting patterns, swiftly processing and comprehending information, and generating innovative solutions. Highly organized and efficient in data management, my planning leads to measurable and clear outcomes. Passionate and thorough, I am thrilled when producing high-quality deliverables that bring delight to my peers, clients, and employer.
When I am not working you can find me curled on the couch reading a book, watching YouTube, or playing on my devices. An avid gamer, I enjoy games of all kinds – from tabletop to console. I get energized by traveling, listening to music, and spending time with my friends.
My career journey
Research Consultant at ImpactSense
Design, plan, and conduct qualitative and quantitative UX research studies
Junior Researcher at Delta CX
Freelance project work
Assistant Researcher at Delta CX
UX Research for an e-commerce website selling customized promotional products
UX Research apprentice at Delta CX
UX Research for a novel SaaS tool focused on UX professionals
Started learning UX
Self-study via Interaction Design Foundation, LinkedIn Learning, Udemy, and Udacity courses
Project Manager at ServiceNow
Responsible for coordinating the release planning activities for the Performance Analytics organization
Senior Scrum Master/Agile Coach at ServiceNow
Coaching and working with 2 Performance Analytics development teams
Project Manager Agile at Adidas
Managing the GLASS project deliverables and coaching the Core and Checkout teams
Scrum Master at Equiniti KYC solutions
Introducing Scrum to the organization and working closely with 2 development teams
Scrum of Scrums Master at Liberty Global
Working with the Scrum Masters and consolidating the results of 60 component teams
Technical Project Manager at Liberty Global
Managing the process alignment between Ziggo, UPC, and Liberty Global
Problem Manager at Hewlett-Packard
Managing root cause investigations for high-severity incidents for the Ericsson account
Incident Manager at Hewlett-Packard
Managing the incident and emergency change request process for the Ericsson account
PMO Administrator at Hewlett-Packard
Project administration for several HP accounts
Project Manager at aplus.net
Managing projects for a US-based web design and hosting company
Call Center Operator at Globul (currently Telenor)
Customer service for one of the most widely used Bulgarian mobile telecommunications operators